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  • How easy is the integration process?

    Integration is seamless and straightforward. Our platform connects directly to your existing Channel Manager. Once set up, which typically takes less than 5 minutes, the system runs automatically. We provide step-by-step guidance and support throughout the process to ensure a smooth onboarding experience.

  • How do I customize the guide with my brand?

    Personalization is fast, simple, and intuitive. From your dashboard, you can easily add your logo and brand colors, which will be automatically applied to all guest guides—ensuring a consistent, brand-aligned experience. You can also include personalized welcome messages to further reflect your brand’s tone and style in every interaction.

  • Do I need to do anything extra to manage this service?

    Once integrated, you’ll be able to focus on more important aspects of your business while we enhance the guest experience from the moment of booking—without you having to lift a finger.

  • Is the platform available in multiple languages?

    Yes, our platform supports multiple languages to cater to a diverse guest base. Currently, we offer guides in 7 languages: English, Spanish, French, German, Italian, Portuguese, and Dutch. This multilingual support ensures that most of your international guests can enjoy a personalized experience in their preferred language.

  • What are the pricing options and contract terms?

    We offer flexible pricing to suit your needs. Our yearly plan provides the best value, with a 12-month commitment and a discounted rate. This option is ideal for hosts looking to maximize their savings and fully integrate our service into their long-term strategy. For those preferring more flexibility, we also offer a month-to-month plan with no long-term commitment. You can cancel this plan at any time. Both options give you full access to our features, allowing you to choose the arrangement that best fits your business model and goals.

  • Sign up and manage your account

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  • Manage account settings

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  • Change language or location settings

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  • Troubleshoot account issues

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  • Manage accessibility settings

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  • How much does Superguide cost?

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  • I didn't receive the license key after purchased

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  • Do you offer discounts for annual plans?

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  • How safe is my data?

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  • How to request a refund?

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  • How do I get the error log?

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  • I forgot my folder password, what should I do?

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  • Limitations of folder password protection

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  • Import existing library

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  • I lost my license. Can you send it to me?

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